- Platform Use
- Accounts
- Security of Platform
- Links
- Copyrights and Trademarks
- Purchases
- Gift Card Terms and Conditions
- Delivery Options
- Pick Up
- Returns/Exchange Policy
- Items Warranted
- Content and Pricing Information
- Product Information
- Colors
- Quantity Limits and Dealer Sales
- Exports
- User Content
- Indemnification and Termination
- Disclaimer
- Merchandise Content Disclaimer
- Free Gift Disclaimer
- Limitation of Liability
- Privacy
- General
- Disclosure Persuant to the California Transparency in Supply Chains Act
- Disclosure Pursuant to California Proposition 65
Introduction
Your use of the Platform constitutes your agreement to be bound by the Terms of Use. Mathis Home reserves the right, at its sole discretion, to change, modify, add or remove portions of the Terms of Use at any time. Your continued use of the Platform following the posting of such changes to the Terms of Use will constitute your acceptance of such changes, unless applicable law requires your affirmative consent, in which case, we will require such affirmative consent the next time you access the Platform.
Mathis Home recommends you review the Terms of Use whenever you use the Platform. Mathis Home may disclose or alter any aspect of the Platform, remove content from the Platform, restrict the time the Platform is available or restrict the amount of use permitted at Mathis Home's sole discretion and without prior notice or liability to you, unless applicable law requires prior notice to you, in which case, we will provide prior notice. You acknowledge and agree that Mathis Home may, in its sole discretion, immediately suspend and or terminate your access to the Platform without any liability to you or any third party, unless applicable law requires prior notice to you, in which case, we will provide prior notice.
The Terms of Use were last updated on December 22, 2022. Back to Top
Platform Use
All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of the Platform (collectively, the "Contents") are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Platform for your personal use only. No right, title or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except for personal use as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Platform or any related software. All software used on the Platform is the property of Mathis Home or its suppliers and/or manufacturers and protected by U.S. and international copyright laws. The Contents and software on the Platform may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on the Platform is strictly prohibited.
It is not Mathis Home policy to collect personal information of persons under the age of 18. If you believe, for any reason, that we have obtained any information from or about a User age under the age of 18 that has not been provided in compliance with these terms and our Privacy Policy, please contact us immediately at privacy@mathishome.com. Back to Top
Accounts
In order to gain access to the Marketplace, each Third Party Seller is required to register an account that will list all products and/or services being offered for sale by such Third Party Seller (the “Product Listings”). Each Third Party Seller will have a public account page that may be accessed by users (the “Public Account Page”) and a private account page that will only be accessed by such Third Party Seller’s authorized users (the “Private Account Page”). The Public Account Page will include the Product Listings and the terms of any offer and sale of such Product Listings, including pricing, delivery, payment, support and return terms (collectively, the “Third Party Sale Terms”). Back to Top
Lowest Price Guarantee
Security of Platform
Links
Copyrights and Trademarks
All photographs, text, and other content on the Site are the exclusive property of Mathis Home and are protected by United States and International copyright laws. All photographs, text, and other content on the Marketplace are the exclusive property of the Mathis Home or the Third Party Sellers and are protected by United States and International copyright laws. All rights are reserved by the respective companies. Except as provided in these Terms of Use, downloading, copying, and/or distribution of any the images or other content from the Platform, in whole or in part, without the written consent of Mathis Home or the Third Party Sellers (if applicable) is strictly prohibited. Violators will be pursued. Back to Top
Purchases
In the event that you place an Order to purchase products and/or services from the Platform, you are subject to the additional terms of this section. When an Order is placed via the Site, Mathis Home is acting for itself, and when an Order is placed via the Marketplace, Mathis Home is acting on behalf of, and as an agent for, the applicable Third Party Seller. Upon placing an Order, you shall pay to Mathis Home the purchase price as set forth in the shopping cart. In an effort to minimize unauthorized transactions and otherwise fraudulent actions, Mathis Home may require additional verifications or information before accepting your Order. Mathis Home or its third-party subsidiaries or affiliates may utilize the services of certain third-party payment processors to process payments of credit cards and other accepted methods of payment. Your purchase is subject to any additional terms and conditions imposed by such third-party payment processors. Your purchase is subject to any additional terms and conditions imposed by Third Party Sellers (including Third Party Sale Terms). The purchase price and any applicable fees or taxes shall be applied to your chosen method of payment upon submission of your Order. Prices and availability of products are subject to change without notice. Errors will be corrected where discovered, and Mathis Home reserves the right to revoke any stated offer or reject facilitating any Order placed via the Marketplace and to correct any errors, inaccuracies or omissions including after an Order has been submitted, whether or not the Order has been confirmed and your payment method has been accepted and charged. In the event your payment method has been accepted and charged, Mathis Home will issue you the appropriate credit within a commercially reasonable time after your Order has been cancelled. You hereby represent and warrant to Mathis Home that you are an authorized signatory of the credit, debit card or other method of payment that you provide to Mathis Home or its third-party payment processor to pay the purchase price and any applicable fees or taxes related to your purchases of products and/or services via the Platform. In the event you purchase a product that must be delivered to you, such products will be shipped by Mathis Home and/or its third-party contractors (in the case of Orders placed via the Site) or the applicable Third Party Seller or its third-party contractor (in the case of Orders placed via the Marketplace), each within a commercially reasonable time after processing of your Order. Delivery time may vary depending on the delivery method selected and product availability. Mathis Home does not guarantee delivery at any certain time and is not responsible for delivery delays. For Orders placed via the Marketplace, the Third Party Seller is responsible for all deliveries, and Mathis Home is not responsible for delivery. Back to Top
Gift Card Terms and Conditions
Delivery Options
The following terms are only applicable for Orders placed via the Site.
- If your merchandise is being delivered:
- Mathis Home begins processing your delivery two (2) days prior to the delivery date. This includes locating your merchandise in our warehouse, taking to a staging area, checking to make sure it is undamaged, pre-assembling it, and cleaning it. No changes can be made once this process has started.
- Prior to that time, changes may be made by contacting your local store. Click here for our Store Locator.
- Before we can deliver your merchandise, it must be paid for in full (or financing arrangements completed) by 9 p.m. two (2) days prior to delivery.
- We will send you an email and/or text message the day before your scheduled delivery with the approximate time we will arrive.
- If you made your purchase online, we will call you within 24 hours to make delivery arrangements.
- A person over 18 must be present to sign for receiving the furniture.
- Elite Delivery
- With Mathis Elite Delivery, we will deliver your merchandise into the room of your choice, assemble your furniture and will dispose of all trash and mattresses.
- When we have been assured the furniture is set up to your satisfaction, we will clean up any packaging and dispose of it.
- A person over 18 must be present to sign for receiving the furniture.
- Please secure all pets before delivery personnel arrive.
- Doorstep Dropoff
- Mathis Rewards members have the option of Doorstep Dropoff.
- Members can have their furniture delivered to their front door or inside the garage.
- All items will be left in the carton and unassembled.
- A person over 18 must be present to sign for receiving the furniture.
- If your order includes transfers or other currently unavailable items, you may have the option of:
- Arranging immediate delivery for the items on hand, and subsequent delivery of the other items when they become available, or
- Waiting for delivery until all items are available.
Pick Up
- If you are picking up your merchandise:
- Visit the Store Locator page for the hours our warehouses are open.
- Call 405-943-3434 for processing and warehouse instructions..
- Provide a valid ID at the time of pick-up.
- Pull your vehicle into a warehouse pick-up lane.
- They will bring your merchandise and load it into your vehicle.
- If you are picking up your merchandise purchased online from mathishome.com:
- Online Credit Card Transactions:
- The cardholder must be present at the time of pick up.
- The credit card that was used for the online payment along with a valid ID will need to be presented for verification.
Valid forms of Identification: - Driver's License
- State Issued ID
- Federal Government Issued ID
- The credit account holder must be present at the time of pick up.
- Two forms of valid ID will need to be presented for verification.
Valid forms of Identification: - Driver's License
- State Issued ID
- Federal Government Issued ID
Return/Exchange Policy
- A 10% restocking plus a pick up fee (if applicable) will be charged on all items returned within 7 days. If you select other merchandise of equal or greater value within 7 days, there will be no restocking fee. Only the pick up fee (if applicable) will be charged.
- NO CASH REFUNDS. Refunds are processed after receipt of merchandise. Credit card refunds are made within 24 hours. Allow 72 hours for credit to show at your banking institution. Refund checks are mailed within 10 business days.
- All sales are final on AS-IS and Custom Order merchandise.
- No returns on electronics. Exchanges against manufacturer defects are accepted within 14 days of purchase.
- Adjustable bed bases are non-returnable and do not have a tryout period.
- The 7-day return policy does not apply to mattresses, pillows, sheets, comforters, and mattress protection products.
- All mattress sales are final with the exception of Comfort Program eligible purchases.
Items Warranted:
- Upholstered Furniture: If any of the following defects appear within a one year period, in shop repairs will be made as indicated.
- Repair any seam that has come unsewn, repair thread breakage and reset buttons that have pulled loose.
- Replace any foam in cushions that has crumbled or lost it resiliency.
- Repair any framework or springs that have broken, separated, or pulled loose within a three (3) year period.
- Bedroom, Dining Room, and Occasional Tables: In-shop repairs will be made to correct any defects in workmanship or materials (excluding finishes) appearing within the first year from date of purchase.
- Mattresses and Foundations: Service will be provided in accordance with each manufacturer’s warranty.
- Outdoor (patio) furniture: according to each manufacturer’s warranty.
- General Terms:
- This warranty extends to the original purchaser and covers defects appearing during normal use.
- The duration of this warranty begins at the date merchandise is delivered or picked up by the customer.
- Transportation- This warranty does not cover the transportation of merchandise to be repaired or replaced. Delivery service is available at a minimum charge within our local service area. An additional charge per mile will apply outside of this area.
- To obtain service under this warranty or get details about the manufacturer’s warranty, contact our service department here or email us at here.
- Any repairs needed beyond warranty period will be handled for a minimal charge in our shop or with contracted service shops.
- General Exclusions
- This warranty does not apply to merchandise marked "as-is".
- This warranty does not cover defects caused by customer abuse or negligence.
- This warranty is in lieu of any other warranty, expressed or implied, including warranties for particular purpose and/or merchantability.
Content and Pricing Information
The following applies for items listed for sale by Mathis Home via the Site: Mathis Home attempts to be accurate in its product descriptions; however, Mathis Home does not warrant that product descriptions, product images, product pictures or other Content of the Site is accurate, complete, reliable, current, or error-free. If you find a product is not as described, your sole remedy is as set forth in the Return/Exchange Policy section of the Terms of Use.
The following applies for items listed for sale by Third Party Sellers via the Marketplace: Mathis Home makes no representation or warranty regarding the product descriptions, product images, product pictures or other Content of the Marketplace. If you find a product is not as described, your sole remedy is with the applicable Third Party Seller and as set forth in the Third Party Sale Terms. Back to Top
Product Information
The following applies for items listed for sale by Third Party Sellers via the Marketplace: Mathis Home makes no representation or warranty regarding the product information, availability or pricing terms for items on the Marketplace. If you find a product is not as described, your sole remedy is with the applicable Third Party Seller and as set forth in the Third Party Sale Terms. Back to Top
Colors
The following applies for items listed for sale by Third Party Sellers via the Marketplace: Mathis Home makes no representation or warranty regarding the product color for items on the Marketplace. If you find a product is not as described, your sole remedy is with the applicable Third Party Seller and as set forth in the Third Party Sale Terms. Back to Top
Quantity Limits and Dealer Sales
Exports
User Content
Indemnification and Termination
You may terminate the Terms of Use at any time, provided that you discontinue any further use of the Platform. Mathis Home may also terminate the Terms of Use at any time and without notice and may deny you access to the Platform if in Mathis Home’s sole discretion you fail to comply with any term or provision of the Terms of Use. Back to Top
Disclaimer
Merchandise Content Disclaimer
Free Gift Disclaimer
The following applies for items listed for sale by Third Party Sellers via the Marketplace: Mathis Home makes no representation or warranty regarding any promotion for any items on the Marketplace. Your sole remedy with respect to any such promotion is with the applicable Third Party Seller and as set forth in the Third Party Sale Terms. Back to Top
Limitation of Liability
Privacy Policy
General
Disclosure Pursuant to the California Transparency in Supply Chains Act
Disclosure Pursuant to the California Proposition 65
WARNING: Some products contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. Back to Top